SUBSCRIPTION ORDERS
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Step 1: Set Up Your Account
- Subscribe to receive our Monthly, Quarterly, or Non-Stop Box.
- Create your account using your email address and an active contact number.
Step 2: Ensure Accuracy
- Make sure your account details are correct, especially your contact information.
- If your account isn't set up correctly, you wonโt receive your tracking number.
Step 3: Manage Your Subscription
- Once your account is set up, you can easily update your shipping details, credit card information, or cancel your subscription at any time.
Step 4: Update Your Delivery Address
- If thereโs any change in your delivery address, please contact THE BOWS TEAM via WhatsApp.
Important Reminder:
We cannot be responsible for incorrect shipping addresses, so if youโre ever unsure, feel free to reach out to us!
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If you subscribe to a monthly box, we operate one month behind. For example, if you subscribe in January, your box will arrive in the first week of February.
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By subscribing, you agree to automatic billing. Your first payment will be processed on the day you subscribe, and your first box will be delivered in the first week of the following month. For example, if you subscribe on January 5, youโll receive your first box in the first week of February.
After that, your payments will be charged on the same date each month.
For example, if you subscribe on the 5th of January, youโll be charged on Feb 5, March 5, and so on. This means you will continue to receive your box each month until you decide to cancel your subscription.
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No worries! We wonโt include any invoices or prices in your LASO subscription box. All order details will be sent directly to the purchaserโs email.
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To cancel or pause your subscription, please follow these steps:
- Ensure you have a customer account on our website.
- Log in to your account.
- Click on โManage Your Subscriptionโ to view your subscription details.
- From there, you can pause or cancel your subscription at any time.
Important: To avoid being billed for the next box, please cancel your subscription at least 7 working days before your payment date.
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Weโre here to help! If you have any questions, just contact us, and weโll be happy to assist you! Whatsapp.
PRODUCT INFORMATION
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Don't worry, weโve got you covered!
In 2025, weโre expanding our size range so everyone can feel fabulous and comfortable. We want everyone to feel celebrated!
Stay tuned for updates, and share the news with your friendsโletโs celebrate inclusivity!
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We want you to find the perfect fit! Please check our size guide here.
Keep in mind that every body is different, so sizes can vary from person to person. We recommend measuring yourself against our guidelines before placing your order to ensure the best fit. Unfortunately, we canโt provide personalized sizing advice beyond that.
Shipping & Delivery
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All subscription boxes are delivered in the first week of each month.
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For Subscription Box Orders: If your box hasnโt arrived by the first week of the month, please contact us, and our team will reach out to you as soon as possible.
For Non-Subscription Box Orders: Please allow 2-3 days for delivery. If your order hasnโt arrived by the 4th day, kindly get in touch with us.
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Absolutely! If you place your order between 8-10 AM and your delivery address is in Dubai or Sharjah, you can enjoy same-day delivery. Simply add a note in the special request box at checkout to make this selection.
Please note that same-day delivery is not available for other emirates.
Weโre continuously working to improve our delivery options to serve you better.
Important Note: This option is only available for Non-Subscription Box Orders
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We can definitely hold your subscription box shipment while you're out of the country! Just be sure to contact us before your next shipment is scheduled, so we can adjust accordingly. Weโll make sure your box is ready to go once you're back!
Discount Codes
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You can use only one discount code per purchase. Please note that multiple discounts cannot be combined.
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Unfortuanely,Once your order is processed, we canโt add a discount code. Please ensure you enter it before completing your order. Thank you for your understanding!
GIFT BOX & GIFT CARDS
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At the moment, gift boxes are not available yet, but we're actively working on offering customized gifts for you and your loved ones soon! We will keep you updated.
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Absolutely! You can purchase a gift card directly from our website.
Simply select your desired amount from AED 220, AED 440, AED 660, and weโll send the gift card straight to your email. You can then use it yourself or share it with someone special!
Order/Delivery Issues
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If you discover that something is missing from your LASO box, please contact our The Bows team right away. We take great care in our packing process, but in the rare event that an item is missing or damaged, let us know within 7 days so we can resolve the issue promptly. Your satisfaction is our priority!
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Weโre sorry to hear that your set arrived damaged. Please contact our The Bows team right away, and weโll assist you in resolving the issue.
Important Reminder: Exchanges are not supported if the label tags have been removed.
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If you accidentally provided an incorrect delivery address, please contact us within 30 minutes so we can correct it for you.
However, if the parcel has already been dispatched, we wonโt be able to modify the address.
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For non-subscription orders, we offer a 30-minute window to make changes, but this cannot be guaranteed. If you'd like to amend your order, please reach out as soon as possible.
For subscription orders, any changesโsuch as swapping products, changing the shipping address, canceling, or requesting a refundโmust be made either through your online account or by contacting us directly.
Weโll do our best to assist with any changes!
RETURNS & REFUNDS POLICY
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At LASO, we prioritize your hygiene and comfort. Therefore, we do not accept returns or exchanges on items due to hygiene reasons. If you receive a damaged item, please contact our customer service team within 7 days of receiving your order. We will gladly arrange a replacement or refund for you, as long as the fault is proven to be from our production.
Please note: Returns will not be accepted if the itemโs tag has been removed.
Thank you for your understanding!
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If you need assistance or would like to learn more about our services, feel free to contact us at hi@laso.ae or through WhatsApp.
